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Chapter 422: Reflection

\'I understand. Now you need to be proactive and think about how to resolve this matter.\' Feng Yiping understood her concerns. In this matter, there is no guarantee that the company will not blame Jinling, which is why she had to pull me over.

\'Although I don\'t have a perfect plan at the moment, this matter has revealed many inadequacies in our work.

For example, the organisational structure of the group company is still very imperfect. If something more difficult and urgent than this incident occurs, such as a mass product quality problem, we should have a department that can quickly and efficiently handle similar problems. Otherwise, it wouldn\'t be so that so many people are involved today, and there is still no result.\'

\'Yes, there should be. Foreign companies all have a dedicated public relations department.\'

\'There should be a department similar to a public relations department, but it\'s best not to call it a public relations department. This term has been interpreted badly in China. Whenever public relations is mentioned, it is associated with corruption and collusion. How about calling it the external relations department, like in school? That\'s not good either, it\'s too bureaucratic,\'

\'How about the marketing department?\' Jin Ling suggested.

\'That\'s not good either. This department is mainly responsible for public relations and establishing our brand image. However, anything related to the market is generally related to making money, which is also not good,\'

Feng Yiping crossed his legs and subconsciously swayed them. \'Why don\'t we call it the Administration Department for now? It gives people a professional and neutral impression. When someone from the Marketing Department speaks, the public might still think that he is trying to make money in a roundabout way, but when someone from the Administration Department speaks, at least people won\'t think that way.\'

\'That\'s not a bad idea. I\'ll arrange for the office and the personnel department to draft job descriptions and regulations, and handle the recruitment.\'

\'Good. After the establishment of the administrative department, there should be a plan for some common and specific incidents. We can wait for things like poaching, but there are some things that we can\'t wait for. For example, if there is a food safety problem with a certain type of food sold in the convenience store, we must be able to come up with a solution immediately. If something like that happens, every hour that we delay will make things more disadvantageous for us.\'

\'It\'s similar to a crisis communication plan, right? Okay,\'

\'In addition, I think it is also necessary for the group to set up a legal department. Although there are no such troublesome matters at the moment, I think we will encounter such matters sooner or later. If we go to a law firm after something happens, we will have to get to know them, and they will also have to get to know us, which will waste time.\'

\'So, for the law firm we work with, should we find one in the provincial capital or the national capital?\'

\'It\'s best to find a law firm with multiple branches. If that\'s not possible, find one in each city. You can\'t save money on this. We don\'t want to have this kind of trouble, but if we do, these law firms can help us save a lot of time and effort.\'

\'Okay, you\'re full of ideas. Go back and think about how we should respond to this matter with Jiamei. The company has me. Once I come up with a mature plan, I will personally go back to the provincial capital to deal with these matters.\'

\'One more thing, the trade union, which we originally regarded as a mere formality, should also strengthen its work. It should not just hand out gift vouchers on employees\' birthdays and welfare during holidays.\'

In our national conditions, the trade union is actually a formality in state-owned enterprises, let alone private enterprises like them that hang the joint venture label.

\'The union members of each company should talk more with the employees. Some employees may not want to tell their supervisors certain things, but they will tell them. This is also a way for us to understand the state of mind of the employees.

For example, as Zhiyi said, those who left this time were attracted by the high salary. Among those who left, is there anyone who has special difficulties at home and urgently needs money, but our company\'s system does not allow them to get an advance on their salary, so he went to Gama?\'

When Feng Yiping first started working, he encountered a similar situation. A colleague\'s father suddenly became seriously ill and urgently needed an operation, but the cost was still a long way off. Therefore, he wanted to apply for an advance from the company, but the company coldly replied that the system did not allow it, and the application was rejected. Not long after that, the colleague left to find another job.

Although the company\'s system does not allow for advances of more than three months\' salary, Feng Yiping believes that in specific cases, it is entirely possible to be more humane. If handled well, it will not only retain a good employee, but also improve the company\'s reputation in the eyes of other employees.

\'In fact, what worries me most is that we have unknowingly done things that have hurt the hearts of some otherwise very loyal and dedicated employees. As the saying goes, "the deeper the love, the deeper the hatred". Once the hearts of these otherwise very loyal employees are hurt, it may be difficult to win them back.\'

Among the seven people who left Jiamei this time, the only one who was a regional supervisor was a second-batch employee of the convenience store and also a fellow villager in the county. Feng Yiping also felt a sense of frustration at this loss of staff, especially when they jumped ship to Jiamei, which he did not hold in high regard.

\'I need to reflect on this. So far this year, I haven\'t formally communicated with frontline employees. To be honest, I\'m not sure what their biggest concerns are right now. I used to do some things, but now I\'ve let them go because I\'m busy with work. Last year, I didn\'t go to their dormitory once. I guess in this regard, Xinyu and many other senior executives are the same as me.

Indeed, as our outlets become more widespread and our staff numbers grow, we seem to have become somewhat disconnected from the ground. The success of the company at the corporate level may not always bring a sense of fulfilment to the frontline staff.

I will immediately issue a document emphasising this aspect. No matter how busy we are, we must not abandon the fine traditions of the past when the company was small.\' Jin Ling took the initiative to admit the shortcomings in his work.

\'Good, it would be best to also regulate this at the institutional level and include this item in the assessment of each supervisor.

In addition, since our company is still small, at the end of each year, the CEOs should bring the heads of each department of the group to each company to have a discussion, to learn first-hand the opinions and suggestions of the company\'s employees on the daily management of the subordinate companies, including the opinions of the supervisors at all levels of the company.

And the office, the email address we announced for complaints, it\'s just been sitting there, hasn\'t been used. Ask Zhiyi to think of a way to make it more active, it can at least be used as a communication channel.

In fact, I\'m just thinking out loud here, Sister Jin, you have a systematic, high-end business education, I think, now that you\'re working on the convenience store, you should slowly let go and put most of your energy into managing the group\'s work.

Feng Yiping is not a jack of all trades. He just has more than 30 years of life experience. At the time when he had the most people under him, he was only managing a dozen or so branches. When he started his own company, apart from his wife and two nephews, there was only a driver. Now he is managing a company that spans several industries, with business in nearly ten provinces and nearly 5,000 employees. He really can\'t do everything at once.

However, it is also due to his family environment that he has an excellent quality that even he himself is not aware of. Whether he is worth tens of millions or even billions, he will always remain a down-to-earth person who cannot afford to get carried away.

In addition, he has always maintained a good habit of looking for the cause in himself when encountering problems. He did this because he had no capital and could not find anyone else to turn to, and he could only improve himself when encountering problems. Now that he has a certain amount of capital, he has not become arrogant and can still rationally insist on doing so. He does not have the condescending attitude of always thinking that he is always right and others are always wrong.

Moreover, he does have quite a few other strengths. After all, he has lived in the mobile internet era with its advanced information technology and diverse social platforms. He may not have eaten pork, but he has at least seen all kinds of pigs running around.

So after a few days of thinking, he finally came up with a suitable counterplan, which was unanimously approved once proposed. After further improvement by everyone, they generally agreed that the plan was perfect and would be very classic.